Returns Policy & Right of Withdrawal
Your satisfaction is our priority
In accordance with current legislation (Article L221-18 of the French Consumer Code), you have 30 days from receipt of your items to exercise your right of withdrawal, without giving any reason or incurring any penalty.
Tip: Keep the original packaging (if possible) to protect the item during return shipping.
1) Return acceptance conditions
Items must be in their original condition and complete (accessories, instructions, covers, etc.).
Products must be unused, unwashed and undamaged.
Include your order number or proof of purchase.
Exclusions
Personalized or made-to-measure items.
Products that have clearly been used, damaged or are incomplete.
2) Return procedure
Contact us at [email protected] with your order number and the reason for the return.
You will receive a confirmation email with return instructions (and a label, if applicable).
Return the items to the following address:
LIVEDECO
8, Rue des Glairaux
38120 Saint-Égrève — FRANCE
For reliable tracking, we recommend using a tracked shipping service. Keep your proof of postage.
3) Return shipping costs
Return shipping costs are the customer's responsibility, unless the return is due to an error on our part (defective, damaged or non-compliant product).
For an eligible Amazon PRIME order, a prepaid return label may be provided.
4) Refunds
Issued within a maximum of 30 days after receipt and inspection of the products.
Refunds will be issued using the same payment method used for the order.
If the conditions are not met, we may refuse the refund and offer to return the item to you.
5) Exchanges
You may request an exchange (size, model or color), subject to availability. Please mention this in your return request email.
FAQ — Returns
How do I exercise my 14-day right of withdrawal?
Contact us within 14 days of receipt. We will guide you through the return and refund process.
Do I need to return the item in its original packaging?
It is not mandatory, but is recommended to protect the product. The item must arrive intact, complete and clean.
Are return shipping costs refunded?
No, unless the return is due to an error on our part (defect or non-compliance). For eligible Amazon PRIME orders, a prepaid label may be provided.
Which carrier should I use?
You may use the carrier of your choice, with a tracking number. Keep your proof of postage. If we provide a label, follow the instructions received by email.
How long will my refund take?
Up to 14 days after receipt and inspection of the returned products.
Legal reference: Right of withdrawal — Articles L221-18 et seq. of the French Consumer Code.
