Refund Policy

Return Conditions & Right of Withdrawal

Your satisfaction, our priority

In accordance with current legislation (article L221-18 of the Consumer Code), you have a 14-day period from receipt of your items to exercise your right of withdrawal, without reason or penalty.

Tip: keep the original packaging (if possible) to protect the item during return shipping.

1) Conditions for accepting returns

  • Items in their original condition, complete (accessories, manuals, covers, etc.).
  • Products not used, not washed, not damaged.
  • Attach your order number or proof of purchase.

Exclusions

  • Customized or made-to-measure items.
  • Products clearly used, damaged, or incomplete.

2) Return procedure

  1. Contact us at [email protected] with your order number and the reason for the return.
  2. You will receive a confirmation email with the return instructions (label if applicable).
  3. Send the items back to the following address:
LIVEDECO
8, Rue des Glairaux
38120 Saint-Égrève — FRANCE

For reliable tracking, prefer a shipment with a tracking number. Keep the deposit receipt.

Return fees

  • At the customer's expense, except in case of our error (defective, damaged, or non-compliant product).
  • For an Amazon eligible PRIME order, a prepaid return label may be provided.

4) Refund

  • Made within 14 days maximum after receipt and inspection of products.
  • Via the same payment method used for the order.
  • If the conditions are not met, we may refuse the refund and offer you a return.

5) Exchanges

You can request an exchange (size, model, color), subject to availability. Indicate it in your return request e-mail.

FAQ — Returns

How do I exercise my 14-day right of withdrawal?

Write to us within 14 days after receipt. We will guide you for the return and refund.

Do I have to return the item in its original packaging?

It is not mandatory, but recommended to protect the product. The item must arrive intact, complete, and clean.

Are return shipping costs reimbursed?

No, except in case of our error (defect, non-compliance). For eligible Amazon PRIME orders, a prepaid label may be provided.

Which carrier should I use?

At your choice, with a tracking number. Keep the deposit receipt. If a label is provided by us, follow the instructions received by e-mail.

How long does the refund take?

Up to 14 days after receipt and inspection of returned products.

Legal reference: Right of withdrawal — L221-18 and following of the Consumer Code.