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RMA return request form
Plese fill in the form below for all RMA requests
RMA return request form
Plese fill in the form below for all RMA requests
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Why choose LiveDeco.com? LiveDeco has noticed the sudden emergence of new online stores which offer design products at low prices, but whose customers have to wait between two and three months for a delivery. Unlike these online stores, our livedeco.com website offers design products discounted by up to 70% which are delivered in 24/72 hours. Why wait to start saving money? |
Customer service Any questions? Our customer service department is here to help you! You can contact us your request via the Contact section of our website. We are committed to replying to your request within 24 hours (Monday-Friday) and 48 hours (weekends) of receipt. |
Satisfied If you are not satisfied, we will offer a full refund. You will benefit from a seven-day cooling off period. Without having to provide a reason, you can use the Contact tab to inform us of your intention to return a product to us within seven days of delivery to your home. You will then be provided with instructions on how to return your product. We will refund the purchase price in full, including the billed delivery costs. However, you will be responsible for paying the product return costs. |
Home delivery Our products are delivered directly from our factory to your home. We will email you to notify you of the delivery. This email will include a link which you can click to track your order. For bulky furniture, our logistics service provider will contact you to arrange a delivery date. |
Secure payment Pay in three installments at no extra cost. When you make a payment via our LiveDeco.com website, you can rest assured that it is completely secure. Paybox (our partner) is an electronic payment provider which holds Payment Card Industry Data Security Standard certification and is recognised as having the solution with the most stringent security setup. Your personal data is encrypted and secured during transmission, thereby preventing any access by unauthorised third parties. |
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Company ID RCS : 501 144 216 - VAT : FR 75 501 144 216